Terms & Conditions

Terms and Conditions

Last Updated: 20/11/2024

Welcome to Racket Lounge (the "Site," "we," "us," or "our"). By accessing or using the services on this website, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services or access our Site.

 

1. General Information

  • Business Name: Racket Lounge
  • Business Address: Racket Lounge, ByPass Junction, Near Cosmos Sports, Palarivattom, Ernakulam, Kerala 682024, India
  • Business Nature: We are an e-commerce store selling badminton gear, including rackets, shuttlecocks, shoes, and accessories.

 

2. Acceptance of Terms

By accessing or using our Site and services, you agree to these Terms and Conditions. We reserve the right to modify these Terms at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Continued use of our services implies acceptance of any changes made.

 

3. Account Creation

You are not required to create an account to place an order on our Site. However, you may choose to create an account to track orders and save preferences. You agree to provide accurate and complete information if you choose to create an account. You are responsible for maintaining the confidentiality of your account information.

 

4. Payment Methods

We accept the following payment methods for purchases on our Site:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • UPI (Unified Payments Interface)
  • Payment Wallets (GPay, PhonePe, PayTM, etc.)

5. Shipping Policy

  • Order Dispatch Time: Orders will be dispatched within 24-48 hours of placing the order.
  • Delivery Time:
    • Kerala: Delivery within Kerala takes 1-2 days.
    • Outside Kerala: Delivery outside Kerala is expected within 6-7 days.
  • Shipping Confirmation: A confirmation email with tracking details will be sent once the order is dispatched.
  • Shipping Charges: Shipping charges are based on the delivery pincode or location.

 

6. Return and Refund Policy

  • Replacement Only: We do not offer refunds. We only provide replacements for damaged or defective products.
  • Return Process: Replacement requests will be processed after the successful return delivery of the damaged or defective product.
  • Contact for Returns: You can contact us at 9778387492 for any return inquiries.

 

7. Product Information

All products listed on our Site are genuine, original branded items. We are not liable for any issues arising from the use of third-party brands or products.

 

8. Limitation of Liability

Racket Lounge is not liable for any damages arising from the use of the products sold on this Site. Our liability is limited to the value of the product purchased.

 

9. Dispute Resolution

Any disputes arising out of or related to these Terms or your use of the Site will be handled in accordance with the laws of India. All legal matters will be subject to the jurisdiction of the courts in Ernakulam, Kerala.

 

10. Promotions and Discounts

Currently, there are no specific rules governing promotions or discounts. We may offer promotional deals at our discretion, and these will be outlined on the Site at the time of offer.

 

11. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information when you use our services.

 

12. Changes to Terms

We may update these Terms from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Terms on this page with an updated "Last Updated" date.

 

13. Contact Us

For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at:

Racket Lounge
ByPass Junction, Near Cosmos Sports,
Palarivattom, Ernakulam, Kerala 682024
Phone: 9778387492
Email: racketloungekochi@gmail.com

 

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Racket Lounge.